Terms of Service

By accessing and using Likhalala Wine and Spirit Merchant’s website, you agree to comply with the following terms and conditions:

  1. Age Restrictions
    By placing an order on our website, you confirm that you are of legal drinking age in your country. We reserve the right to request identification to verify age at the time of delivery.

  2. Product Availability
    All products displayed on our website are subject to availability. We strive to ensure accurate stock levels, but there may be occasional discrepancies. If an item is unavailable, we will notify you and provide alternative options or a refund.

  3. Pricing
    Prices listed on the website are in Maloti and include applicable taxes. We reserve the right to adjust pricing without notice in case of pricing errors or changes in market conditions.

  4. Shipping and Delivery
    We offer standard and express shipping options. Shipping times may vary depending on your location and the shipping method selected. Once the order is dispatched, you will receive tracking information to monitor your shipment.

  5. Returns and Refunds
    We accept returns within 14 days of purchase, provided the products are unopened and in their original packaging. Refunds will be processed once we receive and inspect the returned items. Shipping costs are non-refundable.

Return Policy 

Likhalala Wine and Spirit Merchant is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, we offer the following return policy:

  1. Eligibility for Returns
    Only unopened and undamaged products may be returned within 14 days of delivery. To initiate a return, please contact our customer service team with your order details and reason for return.

  2. Refund Process
    Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 7–10 business days.

  3. Damaged or Incorrect Orders
    If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or a full refund for the affected items.